We accept the following forms of payment: - Credit Card - Visa - MasterCard - American Express - Discover - PayPal
Shipping
Shipping Method : Parcel Service
Shipping Area : A Region.
Shipping Cost : International Shipping Fee
Shipping Time : 15 - 60 days
About Shipping : Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Unable to cancel after 7 days of order (7 days after reservation period in case of reservation product)
[Customs, Duties, Additional shipping charge] The recipient will be held responsible for international shipments which may be subject to import duties, taxes and additional shipping charge. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
[Delivery Policy] - Orders may be canceled in the case of delay in delivery caused by circumstances out of our control including delay due to an incorrect delivery address in an Order. - We only ship by post office(EMS) to all destinations outside Korea. - Orders may be cancelled if the product is no longer available and has not been dispatched. - Separate orders cannot be shipped together, so if you want to deliver to the same delivery address, please settle in one order. - Orders cannot be changed or modified once they are placed.
[Pre-order Policy] - Pre-orders can be canceled within 7 days of the order being placed. - If you order pre-order products with other regular stock items, the regular stock items will not ship until the pre-order items ship. Please note some regular items or free gifts of them may be out of stock due to limited availability while your order has been on hold until the date of shipment of pre-order products. - If there is any product out of stock/unavailable for sale, we will ship all the in-stock products that you have ordered first and for products which are out of stock, we will refund the amount paid them.
[Combined Delivery] - In the case of overseas delivery, it is impossible to ship other orders together because the shipping cost will change.
Returns & Exchanges
Exchange and return address - [10867] 162-1 Hajiseok-dong, Paju-si, Gyeonggi-do, Republic of Korea
You are eligible for exchange or return in the following cases: - You can exchange or return your order within seven (7) days of receiving your contract details. If the delivery is delayed after you have received your contract details, you can exchange or return your order within seven (7) days upon receipt of your order or after the start of the shipping date.
- You may exchange or return your order within three (3) months following delivery or within thirty (30) days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised.
You are not eligible for exchange or return in the following cases: - If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents.)
- If the value of the goods has depreciated significantly due to partial or heavy use
- If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods
- If the packaging has been damaged for goods that can be reproduced as identical counterfeits
- If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for goods that are produced individually for an order.
- If the provision of digital content has already commenced. (However, this shall not apply to the portion for which the provision of such digital content has not commenced in cases of a contract comprising divisible services or divisible digital content.)
※ You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is based on your preferences (including exchange for a different color or size, etc.) rather than damage or if the product not matching its description.
